Quality and Sustainability Policy



While institutionalizing, we establish and ensure the implementation of our management and operational systems in accordance with international standards. With the belief that there is always room for improvement, we continuously measure and improve our guest satisfaction and service quality. We prioritize ongoing training to raise awareness among our staff and maintain the continuity of the system.

We make new investments while complying with national and regional policies. We consider guest expectations in our investments, keep up with technology, and use our experience, knowledge, and skills constructively.

To be a preferred workplace, we focus on both internal and external candidates for our employer brand. We apply our corporate and individual performance evaluation processes by spreading our strategies and goals throughout the organization and employees, creating a participatory work environment by turning our corporate development approaches into best practice examples.

With our transparent management style, we ensure that all employees contribute to our system. By instilling the corporate identity in all employees, we create employees who believe in teamwork and ensure they stay within the group for a long time. We work to place innovation and corporate entrepreneurship at the center of our corporate culture and to spread these practices with the participation of our stakeholders.

In all our activities, we communicate transparently, participatively, and based on mutual trust with our stakeholders. We manage our social, environmental, and economic impacts proactively with our stakeholders, adopt a "social responsibility management" approach reflected in our business practices, culture, and values, shape and diversify our contribution to society in line with our social responsibility strategies, and support and spread the sustainability approach.

We carefully prepare all our training to protect the confidentiality, integrity, and accessibility of information and increase the awareness of our stakeholders regarding information security. We constantly update our customers and employees on this matter.

In the places where we operate, we take all necessary measures to increase local employment, protect and enrich the ecosystem, and share all our activities aimed at caring for our environment with our stakeholders.

We prioritize taking responsibility and adopting a way of doing business beyond legal regulations, being ahead of legal regulations, and accepting the fight against corruption and bribery as a fundamental responsibility. We accept our values within the framework of reliability, justice, efficiency, transparency, initiative, creativity, teamwork, love, and respect in corporate governance.

To ensure that our guests have a healthy diet, we offer food that is clean from physical, chemical, and microbiological aspects. We comply with the laws and regulations published in our country regarding the procurement, storage, preparation, and presentation of raw materials. Our goal is to continuously elevate our food safety standards and ensure their application as a system. We focus on developing our products and services to be environmentally friendly, safe, sturdy, and of high quality. We obtain and meticulously maintain all certifications and safety details for our products.

To protect the environment and ensure the necessity of sustainable tourism, we identify our environmental impacts, control negative effects, potential hazards, and waste. We develop our ways of working to use natural resources effectively, reduce water usage, combat global climate change, reduce waste at the source, manage waste with a zero-waste policy, and create economic value through reuse and recycling. We consider ecosystem issues when creating our environmental strategies and designing our activities.

We comply with the environmental, occupational health and safety, and human rights laws, regulations, and standards in force in our country, and fulfill all requirements without exception. We respect universal human rights, support these rights, and take responsibility to prevent violations. We also work to increase awareness of all forms of violence, including domestic violence, and undertake necessary actions.